Vision, momentum, and clarity for startups and boutique agencies in an AI-accelerated world. I help founders stop being the bottleneck and start building what’s next.

Services

Fractional Leadership

  • AI-readiness audits across workflows and departments

  • Vision & Execution Alignment

  • Growth & Scale Enablement

  • Change management around emerging tech and evolving roles

Project Delivery

  • AI-augmented project delivery

  • End to end project management

  • Product, Release Management, and GTM Ops

  • Cross-functional Team Orchestration

  • Resourcing, Budgeting, Forecasting

Client Services

  • AI-enhanced client services workflows

  • Client Services Best Practices and Training

  • Account Strategy

  • Product and Services-led Growth

  • De-escalation and solutions strategy

Optimize Ops

  • Process mapping with AI automation opportunities

  • SOP creation and knowledge management using AI agents

  • AI tooling evaluation + implementation playbooks

  • Workflow audits to identify repetitive work ripe for automation

Team Scaling + Org Design

  • Prospecting and hiring process improvement

  • Role definition

  • Onboarding process and organization

  • Leadership development

  • Retention strategy

  • Change management

Looking for something else?

I help growing agencies and creative businesses operate smarter, deliver faster, and scale sustainably. Need help doing exactly that? Let’s talk about it.

What can we build together?

A strategic operator and agency veteran, I am someone who thrives in the messy middle.

I work with owners, founders, and visionaries who are scaling fast but still stuck in the weeds — buried in delivery, weighed down by broken processes, or stretched thin trying to manage everything themselves. My role is to step in and bring vision, momentum, and clarity to the chaos.

Whether I’m acting as a fractional managing director, embedded consultant, or trusted right-hand partner, I help agencies turn complexity into action — so the founder doesn’t have to do it all alone.

Over the past 15+ years, I’ve led client services, rebuilt delivery systems, scaled internal teams, and launched major digital products for brands like Shake Shack, CeraVe, IBM, and Verizon. I’ve worked inside inspired, lean boutique shops and with Fortune 100 clients — always translating big ideas into beautiful outcomes.

What I bring to the table is grounded leadership, sharp operational thinking, and a calm, get-it-done energy that helps teams move forward with clarity.

If you’re building something ambitious and could use a strategic partner to help make it all actually work — I’d love to talk.

Brand Partners

Shake Shack Digital Product Suite
Verizon
Redken
Care.com
Wingstop
Tishman Speyer

Agency Partners
Utility NYC
Disney ABC TV Group

  • "Kate’s most impactful contribution to our work at Shake Shack was her ability to translate complex ideas into actionable, user-centric solutions—like the groundbreaking app and kiosk experiences that set a new industry standard. Her unique blend of creativity and practicality ensured that everything we built—apps, web platforms, cloud architecture, and kiosks—not only looked great, but worked intuitively and effectively for our users. That impact is still felt today, as the technology remains in use."

    Phil Crawford, Global Head F&B + Hospitality, Unified Commerce at Ayden

  • "Kate has an impressive ability to see the bigger picture. In moments of chaos or overwhelm, she helped the team reset and find a clear path forward. Whether she was improving a broken process or bringing clarity to a messy situation, Kate brought structure, calm, and momentum when we needed it most."

    - Saul Nathan-Kazis, Sr Product Manager at Amazon

  • "Kate is an exceptional business leader and visionary with a remarkable talent for driving digital transformation and fostering innovation. Kate possesses an innate ability to analyze complex business challenges from multiple angles, aligning internal teams and clients toward pathways that lead to greater outcomes. All while demonstrating unstoppable strength, calm, and pragmatism. Her resiliency has been an inspiration to me and is the benchmark."

    Jill Dudones, VP Experience Transformation Strategy

  • "Kate has a great way of prioritizing business needs while elevating creative to build the best solutions, and in turn is an ally when bringing that to the clients. I feel empowered as a designer when she’s a part of the team and believe she’ll continue to build a great culture and organization wherever she goes."

    Andrew Matsuomoto, Staff Product Designer at Guideline

  • "Kate is excellent managing relationships between the client and the creative team at AKQA. She is clear and concise with her approach and is very transparent with the creative team on timelines and expectations. She is the defender of the creative team when presenting to clients and a representative of the client’s needs when working with the creative team."

    Elvis Dinh, Brand Designer, Meta

  • "Kate's contributions to my projects and our clients were nothing short of exceptional. If you have the opportunity to work with her you will not be disappointed. She is a true professional and a delight to work with."

    Ashley O’Looney, Owner at Salt & Wyld